Terms of Service
Effective Date: March 28, 2024
Welcome to chunwei-safety. These Terms of Service govern your use of our website, products, and services, and constitute a legally binding agreement between you and chunwei . By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
- Eligibility You must be at least 18 years old or of legal age in your jurisdiction to use this site. By using this site, you represent and warrant that you meet this eligibility requirement.
- Product Information and Availability We strive to display accurate descriptions, images, and pricing of our safety footwear. However, we do not guarantee that all information is complete, current, or error-free. Availability of products is subject to change without notice.
- Orders and Payments All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product availability, pricing errors, or suspected fraud. Payments are processed through secure third-party gateways.
- Shipping and Delivery We ship within the U.S. and internationally where applicable. Delivery times are estimates and may be affected by factors beyond our control. We are not liable for delays caused by carriers or customs.
- Intellectual Property All content on our site, including logos, images, and text, is owned by chunwei or licensed to us and is protected under copyright and trademark laws. You may not use any content without our prior written consent.
- Limitation of Liability To the maximum extent permitted by law, chunwei is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or business.
- Indemnification You agree to indemnify, defend, and hold harmless chunwei, its affiliates, and employees from any claims, liabilities, damages, and expenses (including legal fees) arising from your violation of these Terms.
- Governing Law and Dispute Resolution These Terms are governed by the laws of the State of WY, without regard to its conflict of laws principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Privacy Policy
Effective Date: March 28, 2024
At chunwei, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our services.
- Information We Collect
- Personal Information: Name, email, phone number, billing/shipping address
- Payment Information: Processed via secure third-party providers
- Device and Usage Information: IP address, browser type, pages visited, cookies
- How We Use Your Information
- To process and fulfill your orders
- To communicate with you regarding your purchases
- To improve our website and services
- To comply with legal obligations
- Sharing of Information We do not sell your personal data. We may share your information with trusted service providers (e.g., payment processors, shipping partners) solely for business operations.
- Data Security We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.
- Your Rights Depending on your location, you may have rights to access, update, or delete your data. Please contact us at li@chunwei-safety.com to exercise your rights.
Refund and Return Policy
Effective Date: March 28, 2024
- Returns You may return eligible items within 30 days of delivery. Items must be unworn, in original packaging, and include all tags.
- Refunds Upon receiving and inspecting the returned item, refunds will be issued to the original payment method within 7–10 business days. Shipping costs are non-refundable.
- Exchanges We do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order.
- Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of delivery. Include photos of the item and we will arrange for a replacement or refund.
- Non-Returnable Items Customized or final sale items are not eligible for return or refund.
- Contact Us For any questions or concerns regarding your order, please contact us at li@chunwei-safety.com
